Cancellation Policy
At HelpAirlines, we totally get that travel plans can shift unexpectedly. That’s why our cancellation policy is designed to be clear and straightforward, helping you navigate the terms and conditions tied to canceling a flight booking. We encourage you to take a moment to read through this policy carefully before making any cancellations.
1. General Cancellation Guidelines
When it comes to flight cancellations, they’re all subject to the airline’s own cancellation policy. Keep in mind that HelpAirlines doesn’t have control over any penalties or refund eligibility set by the airline. To be eligible for a refund or credit, cancellation requests need to be made before your departure date. Also, some fares, especially promotional or discounted ones, might not be refundable, so it’s a good idea to check the fare conditions before you book.
2. Airline-Specific Cancellation Rules
Every airline has its own set of cancellation policies regarding refunds and penalties. Some airlines might offer refunds as travel credits instead of cash. Just a heads up, the time it takes to process refunds can vary based on the airline and how you paid.
3. Cancellation Fees & Charges
Airline Cancellation Fees: Depending on your fare type and booking class, airlines may impose cancellation fees.
HelpAirlines Service Fees: If you decide to cancel your flight through HelpAirlines, a processing fee might apply.
No-Show Policy: If you don’t cancel before your flight and miss it, unfortunately, no refund or credit will be given.
4. Refund Policy
If you’re eligible for a refund, it will be processed back to your original payment method. Just so you know, it can take about 7-14 business days for refunds to go through, depending on the airline and payment provider. Also, any service fees charged by HelpAirlines are non-refundable.
5. How to Request a Cancellation
To cancel your flight booking, please reach out to our customer support team:
Email: info@helpairlines.com
Phone: 302-213-1714
When you contact us, please have your booking reference number and passenger details handy to help speed up the process.
6. Modifications & Rebooking
If you’d like to change your booking instead of canceling it, you might have the option to reschedule your flight for a later date. Just keep in mind that change fees and fare differences could apply, depending on the airline’s policies.
7. Force Majeure & Special Circumstances
In the event of unexpected situations like natural disasters, government travel restrictions, or disruptions caused by airlines, you might find that airlines offer special waivers for cancellations or refunds. If your flight gets canceled by the airline, you could be eligible for a full refund or a rebooking at no extra charge.
8. Contact Us
If you have any questions about cancellations and refunds, don’t hesitate to get in touch with us:
Email: info@helpairlines.com
Phone: 302-213-1714
By booking a flight through HelpAirlines, you’re agreeing to this Cancellation Policy. We suggest taking a moment to review the specific cancellation rules of the airline before finalizing your booking.